1 - ORDERING... EASY AS 1-2-3
Contact us if you have any questions! Email is best!
We do NOT ship without prior payment.
Food and some botanicals are not shipped outside of Canada.
We do not offer wholesale pricing - our pricings are already much less than our competitors!
YOU CAN ALSO EMAIL US YOUR ORDER:
1 - Email us your order.
2 - We will send you a Paypal Payment Invoice that will include price of product, quantity, shipping fee, and applicable Canada or Quebec taxes.
3 - Once your order has been fully paid, your package will be shipped out to you within 3-4 business days (not including weekends or holidays) from date of payment. Your parcel will also include an INTERNATIONAL RMJ paid invoice along with your Paypal paid invoice.
PHONE: Hours: 450-688-1603 / 11:00 AM to 4:00 PM - Tuesday to Thursday - Eastern Standard Time.
FAX: 450-688-9565 - You can also Fax us your order - we will get back to you as soon as possible.
We still offer a C$12.00 Canada-wide shipping rate to all Canadian provinces!
Free Shipping on orders of C$100.00 and over.
QUEBEC: If the cost of shipping is lower than the C$12.00 rate - we will refund you the difference!
FREE DELIVERY: Free Delivery is available in and around the Chomedey, Laval area within a 4-Kilometer radius from our Administration Office. There is a C$25.00 purchase required - not including taxes.
CANADA - Shipping Info:
We are a Canadian company, using Canadian Dollar, and our Paypal Shipping Fees are for Canada and its provinces. All Canadian provinces are taxed the GST/HST for their province, for the province of Quebec will the GST + QST will be applied.
*Some food products are not taxed as they are considered to be exempt.
USA - Regular Rates Apply
We ship through Canada Post/Expedited Parcel on all USA orders.
If you wish to purchase our products, you can email us your order and we will send you a Paypal Payment Invoice. This invoice will include your product(s), quantity, accurate shipping fees, and total amount due in Canadian dollars.. Shipping fees to the USA are through Canada Post/Expedited Parcel/USA.
If you pay through PAYPAL without contacting us regarding your shipping, we will adjust and add the remaining shipping fees to your invoice - shipping fees are dependent upon your location and weight of product.
All taxes at USA customs offices are paid by the customer/purchaser.
*Food items are not sold outside Canada.
INTERNATIONAL - Regular Rates Apply - We do not recommend overseas shipping at this time.
We only ship through Canada Post AIR or SURFACE.
- Air Shipping does not offer tracking information on your package unless you take Canada Post/EXPRESS POST.
- Surface (boat) Shipping is the ultimate slowest but cheapest. Surface shipping does not offer tracking information on your package.
3 - TAXES:
Taxes are charged within Canada only - and only on taxable items, some food items are exempt from tax.
Taxes are charged after Product Total and Shipping.
Quebec orders are charged the GST/TPS-5% (Goods & Service Tax) + the QST/TVQ-9.975% (Quebec Sales Tax).
All Canadian provinces outside the province of Quebec:
The rest of Canada is charged the GST/HST rates - according to your province.
We recommend all credit card payments through Paypal.
Paypal is still by far, the safest online payment method on the internet today!
CHEQUES - CANADA ONLY:
We only accept Canadian Personal Cheques.
Cheques must be pre-printed with your name, address, and Registered Canadian Banking Institute.
We also accept Company Cheques from a government registered business.
PAYABLE TO: Renee Matschkal : International RMJ.
If sending a personal cheque - there is a 4-5-BUSINESS DAY bank clearance delay before product is shipped.
MONEY ORDER - CANADA ONLY:
- We accept money orders from any Canadian Registered Banking Institute or Canadian Registered Postal Institution.
If you do NOT wish to continue with your order online or by email - to cancel your order and invoice - please contact us.
QUEBEC - THREE DELIVERY OPTIONS:
A: CURB-SIDE PICK-UP
1 - Place and pay your order on our website(s).
2 - Make an appointment for a date and a time to collect your order. Call or email us.
3 - Collect your order at our Administration (not warehouse) address:
134, rue Saint-Judes, Chomedey. Laval, Qc. H7W 4G6.
4 - Your item will be placed at front door or curb-side (end of walkway) for you to pickup.
You must be on time for your pickup.
B: PICK-UP - PRE-DETERMINED DESIGNATED LOCATION
1 - Place and pay your order on our website(s).
2 - Make an appointment to collect your order at a pre-determined and designated location.
e.g. Pharmacy, Tim Hortons, etc.
3 - Laval locations with a 5-Km area radiation from Administration address.
4 - C$25.00 purchase required.
C: FREE DELIVERY
1 - We now offer free delivery only within a 2-Km area radiation from our Administration address.
2 - C$25.00 purchase required not including taxes.
IMPORTANT - PLEASE READ:
Parcel delays to continue as Canada Post delivers at record levels.
Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels.
As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.